The Government will be publishing a report reviewing the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 later in 2019 in fulfilment of its statutory obligation under Regulation 3 of the Regulations. The call for evidence is designed to gather information that will inform the review and provide additional insight on how the legislation is working in practice.
The CCRs came into force on 13 June 2014. They implement most of the Consumer Rights Directive 2011/83/EU and cover on-premises contracts (e.g. made in person at the trader’s business premises), distance contracts (e.g. by internet, mail order or telephone) and off premises contracts (such as doorstep sales that are concluded away from the trader’s business premises, for example at the consumer’s home or place of work) for goods, services and digital content between a trader and a consumer. They apply to the whole of the UK including those parts with devolved authorities.
The consultation ends on 1 May 2019. It comes as the EU has published revised consumer protection rules, noted recently on scl.org.
