CRM: Selecting and Implementing a New System

The long-term vision for Reed Smith’s CRM system is to create a single repository of client information. Rich relationship intelligence, data from other internal systems (for example financial and matter information) and external news feeds together with the provision of a single, central database for contact data (names, addresses, email addresses, phone numbers etc) will…

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The SCO Open Source Litigation Saga – the Community Fights Back

SCO Group, Inc. (SCO) is a US corporation primarily known for the development and distribution of products based on the UNIX System V (UNIX SVRx) operating systems.  By 2003 the open source operating system Linux had become a serious competitor to UNIX and, in an apparent attempt to derive revenue from Linux users and, ultimately,…

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Predictions 3

From Alex Dunstan-Lee, a Legal Specialist in KPMG’s Forensic Technology Services group: www.KPMG.co.uk Thinking in data: Lawyers will start to understand the power of thinking in data, not in paper. They will start to realise that word documents, e-mails etc are not pieces of paper inserted into a computer screen. They are large bodies of…

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Virtually Unlicensed: The Problem with Virtualisation

‘Virtualisation’ has been growing in popularity, particularly since the end of 2006, as a form of infrastructure technology that can be used to consolidate the hardware resources of a business. But what exactly is it? Put simply, ‘virtualisation’ means either ‘partitioning’ a single physical resource (such as a server, operating system or application) to make…

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Wrap Trap

These days software supply options abound, but by far the most common choice remains an ‘off-the-shelf’ package with its take-it-or-leave-it licence. But before you accept those standard terms and conditions, have you ever stopped to wonder what the small print might actually mean? Defining terms First we need to be clear about what we mean…

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Russian Software Development: A Personal View

I don’t like the taste of straight vodka, however expensive. This can be a social obstacle while working in Russia, I’ve found. But apart from one’s particular taste in alcohol, I’ve found that there’s much to recommend outsourcing one’s software development there. The country is loaded with brainy, entrepreneurially-minded engineers who yearn for bigger and…

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