Knowledge of Your Clients

Duncan Ogilvy and Elizabeth West examine the use of KM tools and techniques to maximise the commercial advantage from knowledge about clients. This is the last in the series of articles on “Knowledge for Successful Law Firms”, which have been developed by the SCL Knowledge Management Group. For more on that initiative, see vol 15, issue 2 ‘Will the Real Knowledge Management Please Step Forward!’….

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Risky Business

The attention focused on corporate governance and professional responsibility within all organisations is at an all time high. This has been driven by the collapse of some well known organisations and the need to visibly be regulating organisations more closely. This has forced risk management and compliance even higher up the agenda of law firms….

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Editorial

The most cursory flip through this issue will reveal that it devotes many of its pages to disclosure of electronic documents. Not only do we have Terry Harrison’s short article and a lengthy account of the recent report of the Commercial Court Working Party chaired by Mr Justice Cresswell but the article by His Honour…

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