Why did we buy into this?

The successful implementation of any computer application within law firms, and indeed in businesses generally, presents considerable challenges. They can often be introduced with very high expectations and investment, but in the longer term it is not uncommon for customers to feel that they are not getting the most out of applications, or they become…

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The Impact of the Internet on the Provision of Legal Services

Technological developments are often launched amid a barrage of publicity about how they will change our lives. Many fail to live up to the initial hype. The Internet is one technological development which has fully matched (and exceeded) initial expectations. It has fundamentally altered the way in which we do business and is now a core facility used in everyday business life. Jonathan Maas looks at how the Internet has been and is being used to change the way in which legal services are provided and considers how it may change working practices in the future, how it affects lawyer/client relationships and what opportunities it offers for law firms to deliver services more effectively….

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The Knowledge Management of External Content

Chris Knowles of Vrisko asks whether law firms have been seriously over-investing in “Big Technology” knowledge management systems to capture, store and manage their internal knowhow. Are they neglecting systems now available, at a far lower cost, to help them gain more value from their substantial investments in tried and tested legal and business information, from publishers such as Butterworths, Sweet and Maxwell, PLC and LexisNexis?…

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