Knowledge of Your Clients

Duncan Ogilvy and Elizabeth West examine the use of KM tools and techniques to maximise the commercial advantage from knowledge about clients. This is the last in the series of articles on “Knowledge for Successful Law Firms”, which have been developed by the SCL Knowledge Management Group. For more on that initiative, see vol 15, issue 2 ‘Will the Real Knowledge Management Please Step Forward!’….

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Editorial

It is good to find causes for optimism as the awful realisation dawns that the nights are drawing in. The last couple of weeks produced a few positive reasons to think that IT in the law is making headway, and that SCL’s role is being appreciated. My first source of optimism is the massive rise…

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