Chris Gough is a Consultant at Grant Thornton. He may becontacted on 0171 728 2289 or at Chris.H.Gough@gtuk.com. All industries, and service industries particularly, have to mobilise andexploit their intangible or invisible assets. The implementation of a knowledgemanagement initiative requires a comprehensive approach that addresses afirm’s culture, its business processes, its management, leadership and its…
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