Will Roebuck of the e.centre, the trading name of the Association for Standards and Practices in Electronic Trade, has prepared this list of retention periods. Can readers suggest more?…
Time to Own Up to E-mail Management
Companies are still unwilling to take ownership of e-mail management despite evidence that misuse of systems is widespread and a serious threat to senior staff and business standing. To prevent classic buck-passing when incidents arise, Ian Davidson, Waterford Technologies’ UK Country Manager, argues the case for fostering a culture of departmental e-mail management….
Offshore Outsourcing – Learning From Experience
In the wake of the offshore outsourcing phenomenon, Peter Hall, Bill Jones, Kevin Lowe and Patrick Brodie, partners at Wragge & Co LLP, look at the various structures that might be considered. The article looks especially at India and the special considerations, and tax breaks, which apply there….
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Why did we buy into this?
Tony Axelrod of e-Syscare writes about getting the most out of applications….
Challenges to Database Information Retrieval – Do We Need a World Information Treaty and Tribunal?
Catherine Colston looks at the problems with database information retrieval and suggests a way forward….
‘Counting the Cost of Poor CRM Strategies’
Martin Ashfiled of Performance House explains why, with over 60% of queries not being resolved and 25% of calls not being charged for, law firms need to pay attention to client relationship management (CRM), or else pay the price of delivering an unacceptable service….
Have you protected your business from the criminal within?
When organisations think about IT risks, their initial thought is towards external threats from hackers and viruses. However, the reality is that over 70% of IT security breaches are from internal sources, so businesses should really look inwards before looking for the external threat. Andrew Durant explains that ensuring you have the right people in place within your organisation is the best start you can make to reduce any threats….
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BS7799 – Why is it important?
And why, asks Ian Mann of ECSC (e-commerce security consultants) is an IT security consultant contributing to a law publication?…
IT and the London Civil Courts
This article is an edited version of Lord Justice Brooke’s lecture to the London Solicitors Litigation Association….
LSLA and Bar Report on Technology in the Civil Courts
At the end of June this year, the London Solicitors Litigation Association and selected members of the Bar published a joint report, The Practitioner Working Group Report on Investment in Technology in the Civil Courts of England and Wales. The report was commented on by Lord Justice Brooke in his speech to the LSLA and is available in full as a Web article on the SCL site….
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